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Warranty Policy

All products sold by Spintend are inspected and tested before leaving the factory. They are guaranteed to be free of material defects and manufacturing faults.


Warranty period:

(1) Non-electronic components have a 90days, 3months warranty since your package received date.

(2) Consumable Electronic components have a 60 day warranty since your package received date.
Most electrical products are tested before shipment and are deemed in working condition before shipment. Due to the nature of assembly and setup, eg, the VESC/ motors, we are not liable or responsible for certain improper installations made by the customer. If it is a practical repair, we are more then happy to assist with repairing or offering a discount for a replacement at our discretion.
(3) All motors that coming with broken cables or malfunctions are warrantied for 30 days since your package received date. Warranty does not cover overheated motors, motors used improperly, or abused. Warranty does not cover wear and tear parts like bearing.


Liablitiy and return shipping cost
Due to the nature of DIY products, users participate in the use of the product, especially for ESC use, it's 100% open setting and programmable to end user. For any claimes of failure is not simply judeged by customer. Customer shall provide following information for Spintend to check and run warranty process.
  • Order No (eg. No9999)
  • Clear photos or video of the issue
  • A description of your setup (which components, wiring, firmware version)
  • VESC/controller fault logs or error codes where applicable
The buyer is responsible for shipping fees to return the products to repair.
If the returned products are verified with direct proof failed by customer use, then customer will take responsibility for the repair cost and return back shipping cost. 
If no direct proof that provided , Spintend will do free repair and return back .


Following conditions are not in above warranty terms:

  • Cannot provide purchase channel source proof
  • Mechanical damage to electronic components or PCB
  • PCBA board has repair soldering iron traces 
  • Wire damage or external impact damage 
  • (For non-waterproof products) there is water inflow
  • Abnormal applications beyond the product specifications(eg. phase current set more 250A for ubox alum 85v 250A controller )
  • Broken or missing connectors sockets on controller
  • Improper use or installation
  • Set "Field Weakening" current for ubox
  • Used unlimited firmware
  • Opened motor

Warranties are non-transferable warranties.

Warranties are not cover any non-spintend products.

Using vesc require customer to get basic understanding on vesc working rule. Take your own responsibility for consequential loss, read this first before your purchasement.

Delivery

We will not be held responsible for the disappearance of Goods from your property after courier drop off. 

No term warranty, in no case shall Spintend's liability be greater than the actual purchase price of the product.

We do value our customers and under certain circumstances, we may discount a product due to user mistake, incorrect installation. We do do our best to not leave you hanging!